Dissertation and Questionnaire paper
This is my dissertation which I would like you to research on the topic “The Quality of In-flight Services and Customer Expectations: A comparison between Low-cost and Legacy Airline Companies”
This research will focus on the above parameters- quality service and customer expectation, in both low-cost and Legacy airlines. It aims to evaluate the quality of in-flight services and customer expectation; a juxtaposition of the low-cost and Legacy airlines within Europe.
Firstly, I would like you to make a Questionnaire paper as soon as possible to me, which I will present it to my tutor first before making a survey by asking people whom may concern.
The questionnaire consists of two sections; the first section aims to capture respondents’ expectations towards either the high or low-cost airline company in-flight services. The scale dealing with customer expectation consists of among other dimensions; facilities, responsiveness and customisations, employee conduct and reliability of the company. The second sections deal with consumer views on the quality of services provided by low-cost airline carriers and Legacy airline carriers. These two sections contain assorted questions related to the objectives of this research.
I have uploaded my Proposal paper, please have a look and make understanding of my topic.
I provide you to work on my dissertation in 2 months but in these two months I want you to keep up to date the papers to me all the time (show me the important parts). Because I have to meet my supervisor at less 4 times before the submission date of the dissertation papers.
Therefore, every steps of working on dissertation I have to show my tutor and receive his comments or feedback which I will always up to date to you as well so you can improve the paper.