What role does the Geek Squad play in Best Buys’ customer centricity approach? How does this service affect the consumer’s purchase decision? What are the risks involved?

Best Buy: Using Customer Centricity to Connect with Consumers
1)What role does the Geek Squad play in Best Buys’ customer centricity approach?
How does this service affect the consumer’s purchase decision? What are the
risks involved?
2) When considering time as an important situational factor, how does Best Buy try
to increase consumer product knowledge, number of purchases, and satisfaction
within the in-store experience?

Three paragraphs should be included in each video assignment. Each paragraph should contain approximately 5-15 sentences. The maximum length of the assignment is two pages,
typed, double-spaced with the font size 12.
Place the title of the video you select at the beginning of the paper and list the discussion questions before your answers.
1 paragraph: Answer the discussion question 1.
2ndparagraph: Answer the discussion question 2.
3rdparagraph: Describe what you think about the video n
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Added on 05.04.2016 15:12
http://bevideos.mhhe.com/business/video_library/0077325117/swf/Clip_13.html
if that doesnt work log into my blackboard
https://fiu.blackboard.com/webapps/portal/execute/tabs/tabAction?tab_tab_group_id=_455_1
vhern038
Nicknessi143

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