The Purpose:
i. The purpose of this study is the development of an implementation model focused on the provision for achieving a competitive advantage via the application of TQM for finance audition related organizations.
ii. Investigate the extent of implementing TQM in auditing organizations and the relationship between TQM and organizational performance.
iii. Focus on the beneficial effects of the TQM philosophical elements and quality tools in auditing sector.
iv.
Research questions:
i. The implementation of a TQM can provide a competitive advantage for auditing organization?
ii. Does implementing TQM in auditing organizations improve institutional effectiveness & benefits through both “soft” and “hard”?
iii. Does TQM implementation achieved or increased customer satisfaction?
iv.
Methodology:
i. Two measurement models are formulated and tested through exploratory factor analyses (EFA). The first model consists of the “soft” and “hard” TQM elements, while the second one consists of the internal and external quality management benefits.
ii. The factors that significantly influence quality management benefits are determined through multiple linear regression analyses.
iii. Kaizen philosophy
iv. Frameworks (ISO 9000, exploratory factor analyses (EFA), determined through multiple linear regression analyses, KAIZEN philosophy…etc.)
v.
The Problem:
i. Working before in some organizations that employ workers with less experience just because their low salaries that cause a huge loss for the companies.
ii. Low quality in the finished tasks. Especially in Kuwait as most of medium companies are managed by the owner that has no business experience.
iii. They only concentrate on reducing the total cost which include hiring employees with less experience.
iv.

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