Frist essay (2 options):
1. Describe the advantages and disadvantages of homogeneous and heterogeneous groups.
2. Define and discuss the following concepts as they pertain to effective work groups: potential
performance, process losses, and process gains.
Second essay (2options):
1. Identify the two group decision-making techniques included in total quality management (TQM).
2. What are the advantages and disadvantages of decentralizing decision-making authority in an