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Identify the two group decision-making techniques included in total quality management (TQM).

Frist essay (2 options):

1. Describe the advantages and disadvantages of homogeneous and heterogeneous groups.

OR

2. Define and discuss the following concepts as they pertain to effective work groups: potential

performance, process losses, and process gains.

Second essay (2options):

1. Identify the two group decision-making techniques included in total quality management (TQM).

2. What are the advantages and disadvantages of decentralizing decision-making authority in an

organization


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