Write a one page response answering the following questions.
1. Identify 5 strategies that companies can use to retain customers and build long-term relationships for one of these businesses – identify a specific company: a) B2B service provider, b) high-tech firm, c) industrial goods distributor or d) a web-based company
2. Rank your top 3 loyalty-building/retention strategies for your selected business in question 1.
***Additional sources can be used if needed.