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How could information systems be used to achieve greater customer intimacy in an auto manufacturer and distributor?

Question 1

This question is based on Chapters 1 and 2 of the textbook

(Management Information Systems – Managing the Digital Firm, 13th Edition).

(a) How could information systems be used to achieve greater customer intimacy in an auto manufacturer and distributor?

(b) What are the main changes taking place in organizational use of information systems. Which of these do you think is having the greatest impact on businesses?

(c) You have been hired by an international architectural firm, with offices in Singapore, Paris, and Mumbai. The firm would like architects and draftsman from different teams to be able to collaborate efficiently. How will you determine what the best collaboration tools are for their needs?

 

Question 2

Read the case study “Monitoring Employees on Networks: Unethical or Good Business” on pages 296-297 of the textbook (Management Information Systems – Managing the Digital Firm, 13th Edition).

Answer the following questions.

(a) Describe the FOUR (4) social media sites mentioned in the case study that employees frequently tend to access at work.

(b) Should managers monitor employee email and internet usage?

(c) Apply the Acceptable User Policy (AUP) framework and draft an email policy for a company.

Question 3

Read the case study “Stuxnet and the Changing Face of Cyberwarfare” on pages 336-337 of the textbook (Management Information Systems – Managing the Digital Firm, 13th Edition). Answer the following questions.

 

(a) What was the damage caused by the Stuxnet worm on Iran?

(b) What are the TWO (2) other cyberweapons mentioned in the case study and outline their capabilities.

(c) Analyse the status of the United States strategy on cybersecurity as outlined in the case study


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