Assignment 2: Case Study – Citibank Performance Evaluation

Due Week 4, Day 7 (Weight: 18%)

The following are specific course learning outcomes associated with this assignment:

 Explain why great people decisions are the most important factor for a manager’s career

success.

 Use technology and information resources to research issues in people management.

 Write clearly and concisely about people management using proper writing mechanics.

Read the “Citibank: Performance Evaluation” case. Assume that you are Lisa Johnson. Write a 4-6

page paper in which you:

1. Complete Exhibit One to evaluate James McGaran’s performance.

2. Describe the approach you would take in your performance feedback session with James.

What would you say, in what sequence would you say it, and what information would you

reference to back up what you are saying?

3. Assume that as a result of your extraordinary performance in this course, Citibank California

has employed you as a consultant to improve its performance evaluation system. Discuss

what changes in their processes and procedures you would recommend.

Your assignment should adhere to these guidelines:

 Write in a logical, well-organized, conventional business style. Use Times New Roman font

size 12 or similar, double-space, and leave ample white space per page.

 All references must follow JWMI style guide, and works must be cited appropriately. Check

with your professor for any additional instructions on citations.

 On the first page or in a header, include the title of the assignment, the student’s name, the

professor’s name, the course title, and the date. Title and reference pages are not included

in the assignment page length.

 Faculty have discretion to penalize for assignments over or under the assignment guidelines.

Check with your individual professor if you feel the assignment requires a much longer or