• Unit 1 Guiding Questions 
  • Answer all Unit 1 Guiding Questions.
  • Provide detailed responses, 125 word minimum for each response (Approximately ½ page/response)

Guiding Questions

• Explain the difference between manufacturing and service organizations and their implications for quality.  Which one is the University of Oklahoma?
• What implications might the 14 points have for college education?  What specific proposals might you suggest as implementing the 14 points at the University of Oklahoma?
• What is mass customization?  Provide an example.  Why does mass customization present process design challenges?
• Explain how a control system works.  Provide some examples from your everyday life.