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Explain how changes in health and social care are planned.

Facilitating Change in Health and Social Care



Assignment title : Understanding the Need for Change in Health and Social Care

Introduction and background notes (vocational context)

As a new graduate in Health and Social Care you must understand the factors for change in health and social care services and the practices for evaluating and facilitating change. To do so you will be able to understand the factors that drive changes in health and social care services; you must also be able to evaluate recent changes in health and social care services and finally you must understand the principles of change management.

What you must do

Task 1: LO1 Understand the factors that drive change in health and social care services

Scenario

After the annual mid-year external inspection report from Care Quality Commission (CQC) and following a whistle-blower’s complaint letter, the CEO of a major hospital in East London, Tower Hamlets, has become concerned about the poor performance of both the maternity wards and the A & E departments The CEO has immediately called for an emergency meeting with the managers from both the maternity ward and A & E. The CEO has demanded that the action points addressed in both the CQC inspection report and the whistle blowers letter be changed immediately for the better. Both managers want to get a good rating for their respective departments which will boost the Hospital rating. Therefore they will have to introduce a series of mandatory and immediate changes throughout each of their respective department.

Using the case study above, demonstrate that you understand the factors that drive change in Health and Social Care Services.

1. explain the key factors(PESTEL) that drive change in health and social care services as applied to the case scenario.

2. assess the challenges that key factors of change bring to health and social care services.

Task 2: LO2 Be able to evaluate recent changes in health and social care services

Scenario

The managers from both the maternity department and the A& E department asked you to assist with the report that they will submit to the CEO. One section of the report will focus on evaluating recent changes in health and social care as related to each of their department. They have asked you to:

What you must do

1. devise a strategy and criteria for measuring recent changes in health and social care as applied to the case scenario

2. measure the impact of recent changes on health and social care services against set criteria as applied to the case scenario

3. evaluate the overall impact of recent changes in health and social care

4. propose appropriate service responses to recent changes in health and social care services

Task 3: LO3 Understand the principles of change management.

You have submitted the report to the managers. The CEO is satisfied with the report but has requested minimal changes to the report as it failed to address the principles of change management. You are to:

What you must do

1. explain the key principles of change management using either Kotter’s eights steps to successful change or Leavitt’s model of change and apply it to the case scenario.

2. explain how changes in health and social care are planned.

3. Finally assess how to monitor recent changes in health and social care services as applied

to the case scenario.


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