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EDU Script

EDU Script

Hello, may I please speak with [LEAD NAME]?
Hi, this is [REP NAME] calling on behalf of [EDUCATION HEADQUARTERS], calling on a recorded line, and I’m responding to your recent request for information about furthering your education. Do you have a moment? (Must be Yes)
Just so you know, this call is being recorded for compliance and quality assurance purposes. Is that OK?
We can help put you in contact with some of the best schools across the country and the best part is that there is no obligation, it is FREE and will only take a few minutes…
You are still looking to go back to school, correct? (MUST BE YES, OTHERWISE END CALL)
1. Are you enrolled in school now? (MUST BE NO)
2. When are you looking to go back to school (1-3 MONTHS, 4-6 MONTHS, OTHERWISE NOT QUALIFIED – do not try to talk them into starting in that time frame)
3. Do you have a high school diploma or a GED from a U.S. school?(MUST BE YES TO ONE OR THE OTHER, OTHERWISE END CALL)
4. Are you interested in online education or campus based school?(CAPTURE ONLINE, CAMPUS)
• ONLINE: Do you have access to a computer? (MUST BE YES)
• CAMPUS: Do you have transportation? (MUST BE YES)
5. May I have your zip code please?(CAPTURE ZIP CODE)
What area would you like to study?
(SELECT PROGRAM OF INTEREST FROM DROP DOWN BOX)
Let me confirm a few pieces of information while I have you on the phone:
1. I have your name as ________, correct?
2. Your mailing address is _________, correct?
3. I have your email address as ________, is that correct? (CAPTURE IF NOT AVAILABLE, REQUIRED)
4. What is the highest level of education you have completed? (CAPTURE)
5. What year did you graduate (get your GED)?
6. Are you a US Citizen? (MUST BE YES)
7. Do you have a Military background?
8. What is your date of birth? (MUST BE OVER 18, CALCULATE AGE)

It sounds like you are a good fit for our free online school matching. I’m going to send you over to an Education Advisor who will quickly give you more information on the right schools for your needs. They will also ask you questions about your career goals and motivation. Due to strict educational guidelines they may verify some of your information again just to be sure, ok? (must be yes) Great, one moment please.
<TRANSFER CALL> DID Transfer Number: (866)428-0259
Hello, this is (rep). I have (prospect’s name) on the line, they are interested in studying (degree/class). Their phone number is (prospect’s phone number)
Once transfer is verified, disconnect
Good luck with your decision. Thank you for your time and have a great day!
NO SALE COURTESY CLOSE:
Thank you so much for your time Mr/Ms____________. If your situation changes, please feel free to contact us at [PHONE NUMBER]. Have a great day!


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