Discuss the following points regarding the total quality management concept:
- Discuss personal experience in regard to quality improvement programs.
- If you have no experience, you should gain some from friends or work colleagues or—as a last resort—news articles.
- If news reports are used, references and in-text citations must be provided.
- What has led to the more comprehensive strategic view about total quality management?
- Why did some quality initiatives fail?
250 words
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