Discuss on to improve clinical customer service quality and patient safety.

Risk Reduction
When you are ready, respond to the prompt below.

Read the description of the wrong-site surgery event in Critical Concept 8.2 and the root causes identified by the team that conducted the RCA. Conduct a literature and Internet search for risk reduction strategies aimed at preventing wrong-site surgeries. Which of these strategies would help prevent a similar event from occurring at the hospital described in Critical Concept 8.2?

Use the most current information in the Health CareHealth Care Cost and Utilization Project ( http://hcupnet.ahrq.gov) database to answer the following questions:

What is the national average length of hospital stay and average hospital costs for patients with the following diagnoses?
Abdominal pain
Acute myocardial infarction
Chronic obstructive pulmonary disease and bronchiectasis
Diabetes mellitus with complications
What is the average length of hospital stay and average hospital costs for patients who underwent the following procedures?
Cesarean section
Hip replacement, total and partial
Hysterectomy, abdominal and vaginal
Percutaneous coronary angioplasty (PTCA)


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