This assignment involves submitting two drafts of the paper. The requirements for the first draft and the second draft are the same. First draft must include all the components of the assignment. It has to be prepared after conducting your observation.
“Service Encounters” project is modeled on Bailey’s research presented in his paper, “Communication of Respect in Interethnic Service Encounters,” which you can find in the “Readings”folderunder“content”onBBLearn.Re—readtheBailey’spaperbeforestarting the project.

Conduct careful observation of “service encounter” type of interactions in a real world setting
Select a setting such as convenience store, cafeteria or Starbucks, open to the public. Select time when there is not much traffic so that people are not too rushed. Observe and describe in your notes four interactions between the attendant and customer