1. What is the difference between job enlargement and job enrichment? Which of these approaches is more useful in dealing with the boredom and monotony of job specialization?

2. Discuss an experience you have had with goals. Explain how goal-setting affected motivation and performance.

3. Which of the incentive systems in this section do the best job of tying pay to individual performance? Which ones do the worst job? Explain your answers.
Chapter 7

1. What are the three phases of the General Adaptation Syndrome? The book described a situation where this syndrome can play out in terms of physical stresses like cold and hunger. How might the three categories of this model apply to work stress as well?

2. Give a situation where you found yourself in a state of “flow” as described in the textbook? What was special about this time?

3. What are emotional contagions? Give an example of both positive and negative emotional contagions and what might be the result of each.
Chapter 8

1. Give an example of noise during the communication process.

2. Discuss the positive and negative aspects of the grapevine as it is used in the workplace.

3. What advice in terms of communication would you give to someone who will be managing a new division of a company in another culture?