labus

Course: QSO-300 Introduction to Operations Management Section #:
B5003 Term:
15EW5
Course Meeting Dates: Monday
11 May – 6 July 2015 Course Meeting Times:
5:30 – 8:00 p.m. Course Format:
Hybrid
Instructor:
A. Jason Buchanan Contact Info: C 207-841-4570
Jason.buchanan@snhu.edu
Location:
Brunswick

Office Hours/Availability: All Continuing Education instructors at all center locations (Manchester, Nashua, Salem, Portsmouth, Brunswick (ME) will be available to students for a minimum of four additional hours of face-to-face meeting time per term. This time is in addition to the required 20 hours of face-to-face time in hybrid classes and the required 40 hours of face-to-face time in lecture classes. How the additional meeting time is utilized is at the discretion of the instructor and may vary by course.

Hybrid Statement:
This course will combine the face-to-face classroom experience with the convenience of online learning. A hybrid course structure allows us all to connect in person while keeping the flexibility of an online course for the second half of the week. You will be expected to attend and participate in both the classroom portion of the course and via Blackboard every week. We will be connecting much of what we do in the classroom to online discussions, assignments, and assessments throughout the rest of the week on Blackboard.

Required Textbook:
Title Operations Management: Sustainability and Supply Chain Management
Author Heizer, J. & Render, B.
Publisher Pearson
Edition 11th, 2014
ISBN 9780132863308

Course Prerequisite:
MAT 240

Course Description:
This course is an introduction to the operations function, which is responsible for the creation of goods and services of the organization. Students will learn the concepts and techniques used in managing operations in manufacturing and service organizations.
Course Outcomes:
 Evaluate the influence of operations functions on generating value for a firm and its customers
 Explain theories and techniques used by operations managers for informing production processes
 Accurately apply problem-solving and decision-making skills to real-world problems using quantitative and qualitative methodologies
 Integrate emerging principles into operations management functions by addressing corporate responsibility and environmental sustainability

Assignment Schedule
Module Topics and Assignments
1 Introduction to Operations and Supply Chain Management
Operations Management, Chapters 1 and 11
1-1 Discussion: Your Operations Management Experience
1-2 Review: Final Project
2 Project Management and Forecasting
Operations Management, Chapters 3 and 4
2-1 Discussion: Project Management
2-2 Final Project Milestone One: Managing Operations
3 Quality and Process Management
Operations Management, Chapters 6 and 7
3-1 Discussion: Defining Quality
4 Location and Layout
Operations Management, Chapters 8 and 9
4-1 Discussion: Evaluating a Location
4-2 Milestone Two: Quality, Process and Location Analysis
5 Sustainability and Emerging Trends
Operations Management, Chapters 5 and 16
5-1 Discussion: Sustainable Business Practices
5-2 Final Project Milestone Three: Sustaining Operations
6 Inventory and Material Requirements Planning
Operations Management, Chapters 12 and 14
6-1 Discussion: ERP Implementation
7 Sales and Operations Planning and Short-Term Scheduling
Operations Management, Chapters 13 and 15
7-1 Discussion: Integration
7-2 Final Project Submission: Case Study Analysis
8 Metrics, Analytics, and Course Summary
Operations Management, Chapter 11
8-1 Discussion: Favorite and Least Favorite Topics
8-2 Short Paper: Metrics
Assignment Descriptions:
Assignments will be submitted via TurnItIn or directly via the discussion board, depending upon the assignment type and the format. Each week, an announcement/reminder will be added to the announcements section to clarify submission requirements.

Course Grading Policies

Final Grade Calculation:
Assignment Category Number of
Graded Items Point Value
per Item Total Points
Discussions
Short Paper
Final Project
Milestone One
Milestone Two
Milestone Three
Final Submission 8
1

1
1
1
1 50
60

80
80
80
300 400
60

80
80
80
300
Total Course Points: 1,000

Official University Grading Scale:

* Incomplete and Incomplete/Failure – Any student requesting an “I” grade must complete a Student Petition & Contract for a Grade of Incomplete and submit it to the proper offices prior to the final day of the term/semester. The petition will specify a deadline by which the course work must be completed. The incomplete automatically becomes an “IF” if work has not been completed and a grade has not been submitted by the specific deadline.

Attendance / Participation Policy:
Failure to participate during the first week of the course (12:00 AM Monday through 11:59 PM Sunday) will result in automatic withdrawal. Participation is defined as posting activity within a discussion board, wiki, or blog, and/or an assignment submission. Students who do not participate during the first week forfeit their rights to be reinstated into the course.
Students are expected to attend face-to-face (F2F) class meeting times as well as participate online for Hybrid courses throughout the term. Students enrolled in F2F (lecture) courses should also login to their blackboard course site to check for announcements, assignment information, and links to additional resources.
Students who fail to attend and participate or who fail to withdraw from the course in accordance with COCE’s official drop and withdrawal policy will be graded appropriately.

Southern New Hampshire University Policies

More information about SNHU policies can be found at https://my.snhu.edu/Academics/Pages/SyllabiStatements.aspx.

Continuing Education Center Instructor Availability: All Continuing Education instructors at all center locations (Manchester, Nashua, Salem, Portsmouth, and Brunswick, Maine) will be available to students for a minimum of four additional hours of face-to-face meeting time per term. This time is in addition to the required 20 hours of face-to-face time in hybrid classes and the required 40 hours of face-to-face time in lecture classes. How the additional meeting time is utilized is at the discretion of the instructor and may vary by course.
Academic Honesty Policy: Southern New Hampshire University requires all students to adhere to high standards of integrity in their academic work. Activities such as plagiarism and cheating are not condoned by the university. Students involved in such activities are subject to serious disciplinary action. Plagiarism is defined as the use, whether by paraphrase or direct quotation, of the published or unpublished work of another without full and clear acknowledgment. Cheating includes the giving or receiving of unauthorized assistance on quizzes, examinations, or written assignments from any source not approved by the instructor. Understand that in taking this course, your assignments may be submitted to Turnitin.com or other plagiarism-detection services and reviewed for textual similarity suggestive of plagiarism. All submitted papers are subsequently included as source material in the Turnitin.com database for the purpose of detecting plagiarism in other submitted work. Please review the Turnitin.com Usage Policy should you have any questions. For more about academic dishonesty, please refer to the undergraduate or graduate catalogs.
Diversity & Disability Statement: The College of Online and Continuing Education (COCE) at SNHU values diversity and inclusion. SNHU strives to create inclusive and welcoming academic environments. If there are aspects of the instruction or design of this course that present barriers to your inclusion, please notify the Disability Resource Center (DRC) as soon as possible. We will work with you and your instructor to address needs and concerns.

We encourage all students with known or suspected physical, medical, sensory, psychiatric, and/or learning disabilities to register with the Disability Resource Center (DRC) in order to assess learning needs and take advantage of available academic accommodations and support services. We look forward to hearing from you. Our contact information is below.

Disability Resource Center (DRC)
877-591-4723, select option 4
877-520-8916 fax
drc@snhu.edu

We welcome COCE students, faculty, and staff to consult with the Disability Resource Center (DRC) on disability-related questions or concerns.
Technical Support: Support for Blackboard or other technology issues via phone, chat, and online form submission is available from the SNHU Technology Help Desk at http://www.snhu.edu/techsupport including 1.855.877.9919. Technical support is available 24/7.
Academic Assistance: Online students enrolled in undergraduate courses in the areas of math, writing, accounting, and statistics will have access to Smarthinking online tutoring: https://my.snhu.edu/offices/COCE/Tutoring/Pages/default.aspx.

Library Resources Statement: In addition to the intellectual resources available onsite and online, https://my.snhu.edu/Academics/Library/Pages/default.aspx, Shapiro Library makes available group and one-on-one instruction in information literacy, enabling students to define and articulate what knowledge-based resources are relevant to their research interests. Library staff are available to assist students in effectively and efficiently accessing information from credible sources, to compare new knowledge with prior beliefs, and to consider the related ethical, legal, and socioeconomic issues that are inherent in scholarly investigation.
Copyright Policy: Southern New Hampshire University abides by the provisions of United States Copyright Act (Title 17 of the United States Code). Any person who infringes the copyright law is liable. The SNHU Copyright Policy can be accessed from the Shapiro Library’s Copyright LibGuide at http://libguides.snhu.edu/content.php?pid=5411. Questions regarding copyright may be addressed to the Dean of the University Library.