Select a topic for your assignment from the list of potential recommendations below:

 

·         Improving a company’s customer services

Part I

 

Write a 1,750- to 2,450-word Research-Driven Long, Formal Report (follow the model offered in Ch. 18 of Workplace Writing) that proposes a change to the workplace or proposes a new initiative using the components of ethical business communication.

Your report should look similar to the example in Ch.18 of Workplace Writing. It must include the following headings:

·         List of illustrations

·         Abstract

·         Introduction

·         Discussion

·         Conclusion/Recommendation

·         Glossary

·         References

Note. The cover page and references pages will not count toward your final word count.

Format your paper consistent with APA guidelines.

Part II

Create a 10- to 15-slide presentation, including detailed presenter notes, (using Microsoft^®PowerPoint^®, Prezi, or another presentation software as approved by your instructor) to accompany your written report. Include any relevant data or visuals from your report or other sources to support your claims. Format and cite consistent with APA guidelines.

Format your citations in your speaker notes consistent with APA guidelines.