Why Do International Assignments Fail

Why Do International Assignments FailOrder DescriptionThe attachment is a copy of a peer-reviewed article. See attachmento • Reasons for the failure of international assignments;The purpose of this assignment is to practice reviewing articles that contribute to the industry. The authors of these articles are researchers and professionals who have shared or experimented with ideas that demonstrate potential to improve the industry. As a professional in the industry, it is in the best interest to review the literature and trends. This provides you with the opportunity to read about what was successful and how it was accomplished. Plus, it allows you to analyze what was unsuccessful and how you can improve it—or at least how you can avoid repeating the mistakes of others.Consider the following questions: How could the topic of this article apply to your personal or professional life? How could it apply to an organization you have observed?The writing you submit must meet the following requirements:o • be at least two pages in lengtho * an introductiono • identify the main topic/question,o • identify the author’s intended audience,o • summarize the article,o • analyze the article,o • evaluate how the article is related to your topic, ando • explain what you learned from this article.Why Do International Assignments Fail?Expatriate Families SpeakAbstract: Much has been said, and written, about failed international assignments, but few studies, if any, have explored the causes of failure from the perspective of the expatriates. In this article, we draw on a qualitative study of 64 expatriate families who self-identified as having prematurely returned from an international assignment. Our findings confirm prior research showing that family concerns is one cause of assignment failure, but that other reasons, primarily insufficient organizational support, exist.Failed international assignments are no small matter. Despite uncertainty as to the true rate of failure (Harzing 2002; Tung 1988), Brook eld (2012) consistently reports that between 4 percent and 6 percent of all international assignments fail in any given year. Failed assignments are dif cult to de ne, ranging from premature return, inability to achieve assignment objectives, sub-par on-assignment performance, host-country problems, or repatriation turnover (Cendant 2001; Thomas and Lazarova 2006). The costs of failed assignments typically include reduced performance by the business unit in which the failure occurs, disrupted relation- ships with host-country nationals, recruitment and replacement costs of personnel, revenue losses due to decreased productivity, declines in organizational morale in the host location, and damage to firms reputation and brand, particularly in key emerging markets (Bhaskar-Shrinivas, Harrison, Shaffer, and Luk 2005; StrohNina Cole is a retired professor of human resources management at Ryerson University, 350 Victoria Street, Toronto M5B 2K3, Canada; tel.: +1.416.419.6487; fax: +1.416.979.5266; e-mail: ninadcole@gmail.com. Kimberly Nesbeth is a graduate student at the University of Toronto, 563 Spadina Crescent, Toronto M5S 2J7, Canada; tel.: +1.416.978.6614; fax: +1.416.978.5079; e-mail: kimberly.nesbeth@mail.utoronto.ca.1995). Indeed, even one failed assignment can derail a company’s strategy if an expatriate is sent to a key market in which much has been invested. But failed assignments can also affect expatriates’ physical and mental well-being in terms of low self-esteem, loss of prestige and respect amongst colleagues, weakening of the psychological contract, family problems, loss of promotion opportunities, and career path damage (Guzzo, Noonan, and Elron 1994; Shaffer et al. 2006; Varner and Palmer 2002). Thus, failed assignments often produce a ripple effect that can negatively impact an organization for years afterwards, including increased barriers to mobility and reduced willingness to expatriate among potential assignee candidates within the organization.Theoretical frameworkThis study is based on a theoretical model proposed by Lazarova, Westman, and Shaffer (2010) relating to expatriate work and family performance. This model integrates two existing theories. The job demands–resources (JD-R) theory posits that job performance is affected by the extent to which (1) the demands that employees are exposed to and (2) the resources which they have available to them are balanced (Demerouti, Bakker, Nachreiner, and Schaufeli 2001). The second component of the model incorporates theories regarding (1) the dynamic interplay between work and family through spillover effects between the employee’s work and family roles (Crouter 1984) and (2) crossover effects between the employee and partner (Westman 2001).This model was proposed for the expatriation context because its characteristics include (1) expatriates facing the challenges of a new work context, (2) changing family dynamics as partners face new tasks and expectations (often simultaneously with career change or job loss), and (3) organizations assuming more responsibility for the expatriate’s family than for domestic employees’ families. Thus, demands increase for expatriates and employers increase the resources available to them, such as compensation, training, and other support. We hypothesize that an imbalance between these demands and resources may be related to assignment failure.In this article, we report the findings of a qualitative study on the causes of expatriate failure from the perspective of families who self-identified as having prematurely returned from an international assignment. Although assignment failure has been defined in multiple ways, some of which have been criticized (e.g., Forster 1997; Yuen 2003), in this study we de ne failure as the premature return of all members of an expatriate family to the nominated home country (“premature return”). It has been the most consistent definition of assignment failure for the past decade (see Brookfield 2012) and it allows us to draw comparisons. We contribute to the literature on assignment failure (cf. Black and Stephens 1989; Hays 1974; Shaffer and Harrison 1998) by obtaining data from expatriate families, given that prior studies about the causes of assignment failure have explored only the perspectives of the organization and not the assignee (e.g., Harzing and Christensen 2004). The perspective of families is important because data provided by human resources (HR) and global mobility managers may not be truly reflective of the actual causes of failure, as such managers may be unaware if a policy is being implemented sufficiently well through outsourced third-party vendors or whether the policy provisions are actually effective (Lazarova and Pascoe 2013). Specifically, we explore the causes of failed assignments and whether expatriates provide accurate reasons for assignment failure to their employers.Causes of failed assignmentsThe reasons for failed assignments are many, comprising four distinct categories: job and work environment factors, family factors, organizational support, and contextual factors in the host country. Job and work environment include resources provided to the expatriate (JD-R theory). Family factors focus primarily on characteristics of the expatriate’s partner (spillover effects). Organizational support refers to a variety of resources provided by the organization to the expatriate and family. Contextual factors involve increased demands on the expatriate and the family (JD-R theory). The four categories are further described below.Job and work environment factorsThese factors contribute to assignment failure in relation to role clarity, role con- ict, and role novelty as predictors of adjustment, job satisfaction, performance outcomes, and turnover intentions (Hays 1974), particularly in relation to expatriates’ compensation, career development, and promotion opportunities (Stahl et al. 2009). McNulty,DeCieri, and Hutchings (2013) found that a lack of attention to career path development resulted in expatriates seeking external job opportunities during an international assignment in anticipation of poor repatriation and/or career development outcomes. Van derHeijden, van Engen, and Paauwe (2009) concluded that career support is valued more for the recognition or attention the organization demonstrates to expatriates than the actual career changes, opportunities, and development programs derived from it. Selection can also be critical: while technical skill for expatriates is important, social and perceptual abilities, personality, strong reasoning, and intercultural intelligence are just as necessary (Caligiuri 2000). In fact, Mercer found in its 2011 Worldwide Survey of International assignment Policies and Practices that 62 percent of companies’ rate “poor candidate selection” as a major cause of assignment failure. The problem is that a lack of “best t” between strategic intent, assignment purpose, and expatriates’ skills and abilities (e.g., language expertise relevant to assignment location, relational abilities, and spouse and family considerations) is likely to result in an assignment not achieving its stated objectives.Family factorsThese factors have been recognized as the major cause of assignment failure for at least the past two decades (Brookfield 2012; Cartus and Primacy 2010). Recent research (e.g., Andreason 2008; Lee 2007) reports that family concerns, partner dissatisfaction, and inability of spouse to adapt are all causes of assignment failure, with spouse adjustment emerging as a critical factor in overall international assignment success (Shaffer and Harrison 1998; Yuen 2003). McNulty (2012) found that trailing spouse adjustment is multidimensional and socially constructed; conflicts between identity and career issues are major psychological challenges and if not addressed, can lead to feelings of isolation, loneliness, resentment, depression, and marital stress. Work-family crossover effects have been shown to impact expatriates’ job performance, increasing intent to leave (Caligiuri, Hyland, and Joshi 1998; Takeuchi, Yun, and Tesluk 2002). Dual-career issues for the trailing spouse can create further stress (Harvey 1997).Organizational supportThe types of organizational support provided to expatriate families consist predominantly of practical support in areas such as pre-assignment visits to the host location, furniture storage, tax advice, interim accommodation, home-sale assistance, language courses, cross-cultural training, and immigration paperwork (ORC Worldwide 2008). But while companies generally give considerable attention to the logistics of an international relocation, much less attention is given to the professional and social skills necessary for expatriate families to adjust in their new location (McNulty 2012). Such support includes job search assistance, career counseling, resume preparation, work permit assistance, and retraining/tuition reimbursement, as well as introductions to other expatriates, memberships in sports and social clubs, and information about and access to expatriate forums and spouse networking groups. Thus, while organizational support can assist in assignment success, its absence can have the opposite effect: poor support sends strong signals to employees and their families about the extent to which an organization values their contribution and cares about their well-being, which, in turn, can predict employee commitment and retention (Guzzo, Noonan, and Elron 1994; McNulty 2012).Contextual factors in the host countryLastly, contextual factors in the host country play an important role in assignment success in areas such as cultural adjustment, in terms of language, customs, values, and lifestyle (Bhaskar-Shrinivas et al. 2005). Aumann (2007) found that an expatriate’s home country culture had a moderating effect on the relationship between person-organization value congruence and perceived overall fit. This suggests that individuals from different types of cultures apply different weighting schemes when forming perceptions of overall t. Indeed, broad cultural values may be more universally important for an expatriate’s perceived t than more narrowly de ned, work-related value dimensions. Thus, incongruence on cultural dimensions is a contributing factor to expatriate failure, as expatriates’ perceived overall fit is significantly related to both increased job satisfaction and decreased turnover intentions.All the causes of assignment failure mentioned here point to the critical role of psychological contract fulfillment for expatriates and their families. Despite their nonemployee status, spouses and partners of expatriates nonetheless have strong expectations as to the promises and obligations made to them by sponsoring organizations during international assignments. Prior research has consistently found poor fulfillment or contract violation can have a negative impact on employee attitudes and behaviors (Turnley and Feldman 1999a). Yan, Zhu, and Hall assert that because the psychological contract is implicit and unspecified (Cullinane and Dundon 2006), “contract incompleteness often surrounds the relational aspects of expatriation, particularly as it pertains to the workers’ family life” (2002, 377). Thus, for expatriates, unmet expectations can result in reduced organizational commitment, increased intent to leave, and higher actual turnover (Guzzo, Noonan, and Elron 1994; Haslberger and Brewster 2009; Turnley and Feldman 1999b).MethodOur unit of enquiry for the study was expatriate families (employed expatriates and their spouse/partner) that had experienced “early return.” A Web site data-collection approach was used (see McNulty 2012), with a snowball method of sampling applied by posting invitations on social networking and other web sites inviting potential participants to access and complete an online questionnaire through a designated link to the research Web site. Personal contacts of the authors in the cross-cultural training and relocation consulting businesses were also contacted and requested to extend an invitation to participate to clients who had experienced failed assignments. This snowball method resulted in a sample size of 64 participants from 64 separate expatriate families. The online questionnaire was available on the first author’s Web site for eight months (March to October 2010).Using published research and reports as a guide, a semi-structured questionnaire was developed to explore the reasons for assignment failure. Open-ended questions were included to capture additional reasons not yet uncovered in prior research. Questions included (1) issues that eventually led to early return home, (2) whether the participants’ family had provided the real reason for their return home to the company, and (3) demographic information.Data analysis was conducted using NVivo8, a qualitative analysis software program. Data provided by participants were classified into the four categories of organizational support, family issues, job/work environment, and contextual factors. The data were then sub classified within each category by each of the authors. In order to ensure interraterreliability, classification differences were discussed and resolved.FindingsOur findings show that the significance of organizational support was unequivocal: 37 percent indicated that it was lacking in some critical way, constituting the most frequent cause of assignment failure. Furthermore, while 70 percent of the participants said that they provided the true reason for assignment failure, a sizeable minority of 27 percent did not (3 percent did not reply).The most common reason reported for assignment failure was insufficient organizational support during the assignment, including inadequate or inflexible assignment policies, insufficient preparation and settling-in support, poor dual-career support, inadequate company communication, and repatriation issues. Consistent with prior research (e.g., McNulty 2012; ORC Worldwide 2008; Permits Foundation 2009; van derHeijden, van Engen, and Paauwe 2009), these problems point to inconsistencies between expatriates’ expectations and the realities they experienced, particularly in relation to cross-cultural and other assignment support. As one respondent explained, “we just assumed the company would be invested enough in the outcome of the assignment to ensure a smooth entry for our family. In the absence of their support, we floundered.”Family issues were cited as the second most frequent cause of assignment failure. Critical issues include marital problems, mental health issues, homesickness, family medical crises (e.g., diagnoses of autism in children), and children’s difficulties at school (bullying) as well as with locals. More serious family issues included alcoholism, domestic violence (where one spouse stated, “my husband turned physically abusive and broke my shoulder in two places”), and suicidal tendencies arising from post-traumatic stress disorder.In terms of the job/work environment, which was identified as the third most frequent cause of assignment failure, participants indicated that poor interaction with local employees, too many extended business trips during an assignment leading to excessive family separation, differences in cultural norms between home and host countries, ethical issues in foreign subsidiary offices, and lack of career management support were some of the reasons contributing to their premature return to the home country. The most important cause of failure arising out of the job/ work environment, however, was the employee leaving to join another company, sometimes as a result of job loss/retrenchment.Contextual factors in the host country was the least common cause of assignment failure, but when it did create problems these arose predominantly with regard to cultural differences, as well as safety and security issues, particularly for female family members and children.With respect to the accuracy of the reasons for premature return provided to the company, we found that a substantial minority of almost 30 percent of the participating families did not provide accurate reasons.DiscussionThe results of this study indicate that the most common reason for assignment failure from the perspective of the families involved is insufficient organizational support during the assignment. Importantly, this finding debunks the widely held view that “family issues” are the primary cause of assignment failure (see Cartus and Primacy 2010; KPMG 2011), a result that has likely arisen from survey data gained only from the perspective of multinational corporations (MNCs) that would be less inclined to criticize their own policies and practices. Mirroring other findings (e.g., McNulty 2012), this study indicates that a lack of effective organizational support is a theretofore-underreported cause of premature return leading to assignment failure.In addition, these results clearly indicate that inconsistencies between expatriates’ expectations regarding company support and the realities they experienced, particularly in relation to cross-cultural support, are a critical factor in assignment failure. Thus the psychological contract is perceived to have been broken. This result suggests that the concept of a “realistic job preview” may be even more critical in the selection of expatriate employees than when hiring for domestic positions. Further, this result lends support to our hypothesis that the demands on expatriates are not matched by the resources they are provided, and that this imbalance results in assignment failure.However, family issues are still an important factor in assignment failure, as they were cited as the second most frequent cause. The results regarding the significant role of family issues in assignment failure confirm the findings of other researchers (e.g., Brookfield 2012; Cole and McNulty 2012; Ernst & Young 2010; Lazarova, Westman, and Shaffer 2010; Pascoe 2003). In addition, our data make a further contribution by providing a rare level of detail directly from the families as to the specific issues that warrant attention. It appears that spillover of partner issues to the expatriate is a significant factor in assignment failure.Job/work environment, which was identified as the third most frequent cause of assignment failure, is a factor over which employers have control. Thus it may be prudent for employers to address some of the issues identified by participants, such as an excessive number of business trips, and stronger career planning. Again, it appears that perceived psychological contract violation may explain job factors such as career planning issues, and that spillover and crossover effects may be created by excessive business travel. The finding that the most important cause of failure arising out of the job/work environment was the employee leaving to join another company is consistent with Brookfield (2012), who reported that the major cause of assignment failure among 123 MNCs was the loss of employees to join competitors. Future research is required to investigate whether demand-resource imbalance at the current employer and the promise of more resources from the new employer is part of the reason for leaving.The finding that contextual factors in the host country were the least common cause of assignment failure is consistent with previous results. Gedro (2010) found similar results in her study of expatriate lesbians, as did McNulty (2013) in her exploratory study of female expatriate breadwinner families, suggesting that personal security can be a concern for gender and other minorities (i.e., women and children) in expatriate communities. These additional demands outside of the day-to-day work environment appear to be unmatched by additional resources. Thus this result also lends support to the hypothesis.The result indicating that a substantial minority of almost 30 percent of the participating families did not provide accurate reasons for assignment failure requires further research. Specifically, more investigation is required to assess whether those who were not honest with their companies were unforthcoming because of personal problems at work or sensitive family matters that were too severe or embarrassing to reveal; how communication of these issues could be improved between expatriates and their companies; and the types of “proxy” reasons that were provided by expatriates to explain their premature return and whether these were believed by their employing organizations.This study has several limitations. We restricted our exploration to the reasons for failed assignments from the perspective of families. Future research is necessary to examine the short- and long-term impact of failed assignments on families upon return to their home country. The sample size was modest and further studies will be required before these initial results can be considered generalizable. An expanded methodology including interviews would provide even richer data for more in-depth analysis as well as ideas as to where additional organizational support would be most effective in reducing premature returns. Furthermore, the growing incidence of “split families” to counteract direct assignment failure (defined as those where an expatriate is not accompanied by his/her family members, who remain in or return to the home country or a nominated third country) requires further study, as splitting families up does not solve the deeper causes related to premature return, and indeed may create more long-term problems for expatriates and their families and possibly lead to more serious assignment failure outcomes (Brookfield 2012).Overall, this study has contributed to the literature on the reasons for assignment failure. The theoretical model proposed by Lazarova, Westman, and Shaffer (2010) was supported by the results. 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