1. Explain the impact of demographic trends on service economy citing at least one journal article.
2. Provide an example of a service business that you are familiar with that utilizes the experience design principles. Include each design principle in your answer along with the company info (web site etc.)
Please utilize your answer min. 50 – max.150 words for each question. All assumptions must be supported by facts that are clearly referenced. Student must properly use and cite in-text at least 1 academic article from academic journals in mandatory APA style.