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Explain the considerations for leaders of the business you chose in managing the cultural diversity in terms of customer service and employee expectations.

Management practices differ, depending on the diversity within the organization. In this assignment, you will research the demographics for your area or city and apply those demographics to business operations.

This assignment has two parts. Complete both parts.

Part I

Research the population demographics in PENSACOLA, FLORIDA.

Use the following guidelines for your research:

  • Look up government reference sites such as the US Census Bureauhttp://www.census.gov/.
  • Conduct an Internet search using keywords such as ‘demographics for PENSACOLA, FLORIDA

Complete the following:

  • List and describe the population demographics. Be sure to cover gender, race, national origin, age, disability, and religion. Create a table to present this information.
  • Explain how these demographics determine or affect the cultural dynamics where you live. For example, types of restaurants, specialty grocery items, entertainment offerings, public housing requirements, and education offerings.

Part II

  • Choose a business in your area and explain how the cultural dynamics might affect the way that business would conduct business.
  • Explain the considerations for leaders of the business you chose in managing the cultural diversity in terms of customer service and employee expectations. For example, one consideration might be to have customer service agents who speak Spanish in an area where there is a large Spanish-speaking population.

Give reasons in support. Be sure to apply relevant management principles.

Write a 1–2-page report in Word format. Include the table with the population demographics. Apply APA standards to citation of sources.


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