THis was a scenario based assignment:
My Professor is the Senior Administrator for a Community Based Family Physician’s Group called the UCF Community Care Center. We are a for-profit facility, Physician owned, complete with a board of trustees. The premise is that you have just been “hired” to be the Practice Manager. We are open Monday – Friday from 7 a.m. to 5 p.m. and Saturdays from 8 a.m. until noon. We have 4 Family Medicine Physicians, 2 P.A’s 1 Nurse Practitioner, 3 Registered Nurses, 1.5 Lab Technicians, 1.5 Radiology Technicians, 4 Medical Assistants and 2 Administrative/Medical Records personnel, 2 Business/Billing staff and 1 Patient Scheduler. We are located in a busy section of town. We operate in a 15,000 square foot facility and we have recently installed a state of the art Electronic Health Record System.
We are not doing well in many aspects of the business. Over the next 16 weeks, you will be given scenarios, derived from real work place events and incidents. You will be asked to draw from your knowledge base to provide solutions to problems, ideas for change management, financial analysis, HR management ethical issues and patient privacy issues to name a few.
My Professor’s personal experience in Healthcare includes:
Managed a 24 hour MRI Center and was the hiring and firing authority for that center
Been the Director of Human Resources
Established a 60 bed hospital complete with Emergency Services and Operating Room Services for disaster relief efforts requiring the direct supervision of more than 200 staff members
Been a Medical Logistics Professional
Been a patient service representative
Been a direct care provider
Been a Practice Manager for the Director of Medical Services
Been a Practice Manager for the Director of Surgical Services
Written and reviewed more than 1500 performance appraisals
Developed numerous business plans and strategic plans
Worked as the Public Relations advisor and Community Liaison for an Ambulatory Care Center
Been the COO of an Ambulatory Care center with 148 staff members and more than 9000 patients enrolled for care
He uses his credentials as a foundation for my evaluation of my work. I will be evaluated by my boss (My professor) based on my ability to provide logical insight to problem solving, putting your critical thinking skills to the test. For some issues, (Financial, IT, HIPAA) there will be “right” answers that he is looking for.
Clarification:
I am asked to: reading “The World’s Most Powerful Leadership Principle—How to Become a Servant Leader”, by James C. Hunter and using the principles in the book, reflect back on how Servant Leadership may have influenced some of the decisions I made in the Community Care Center over the past 4 months. As this book is my resource for this paper, I need to make a reference page. However, if you draw from other websites or books, a reference page is required. If you quote the author in your paper, please cite it appropriately, giving him the credit. This paper will be 3 pages in length in appropriate paragraph format. (1.5 line spacing and Times New Roman 12). I will be taking off points for grammar. spelling and sentence structure.
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