Assessment Information

Assessment InformationThe LOs for this module are as follows:1. Identify and select sources of data and information2. Analyse and present information to support decision making3. Communicate results of information analysis and decision4. Comprehend the range of tools and techniques available as support for managerial decision makingThis assignment should be completed with reference to the WM Pressings Case Study and the OIL Project, as and where directed to do so.This assignment requires you to write a 2,000-word assignment submission answering the following questions:1. Using relevant examples from the WM Pressings Case Study & other sources, explain the difference between data and information. (20 marks) ?2. Identify the sources of information for the quality issue at WM Pressings. Critically evaluate these sources and then select the sources that you feel will be most useful for conducting further analysis. (20 marks) ?3. Analyse the information that you have gathered on the quality issue at WM Pressings and summarise your key findings. (20 marks) ?4. Create a PowerPoint presentation that you will use to communicate the results of your analysis on the quality issue to the Managing Director of WM Pressings. Your presentation should be 4 – 6 slides long and should be included in your word document as a series of JPEGs (2 JPEGs per page). Do not submit the PowerPoint file (30 marks) ?5. Using relevant examples, explain how the role of information and communication has been important in the OIL Project. (10 marks) ?WM Pressings Case StudyWM Pressings1 is a manufacturing company based in Coventry in England. The company makes small pressed steel and aluminium parts for customers in the automotive industry.WM pressings has five main customers as detailed in the table below.Customer Location No of Parts Total Annual Volume of PressingsScheller AG Munich, Germany 46480,000FHS Automotive Coventry, England 32340,000PD Cars Birmingham, England 28 300,000Ardale Ltd London, England 18175,000Magmoke Lyon, France 32 120,000The company has 10 presses and 204 dies that it runs in order to make these components. Each press can be used to manufacture a number of different components, by changing the die. Each die is unique to a particular component. The presses and dies are known within the company simply as P1 to P10 and D1 to D204.The company has been supplying pressed parts to automotive customers for over 40 years and has always prided itself on its reputation for high quality. However, in the past 2 years the company has seen its quality performance deteriorate sharply.The top ten quality issues for December 2015 are detailed in the table below (this table shows parts that have been returned to WM Pressings by their customers due to defective quality).Part Number Description Qty Manufactured Dec 2015Qty Customer ReturnsAD12766 Pressing – Inner 1242400SD34276 Pressing806 220BG65609 Pressing 356180DF23437 Pressing – Inner1452 155DD23349 Pressing – Inner 3290150AY54232 Pressing – Door Inner 435140DF78903 Pressing 546 128PY65459 Pressing Outer 3452124HG40092 Pressing – Cowl 980106DJ67642 Pressing – Inner765 104AA23998Pressing6231021 WM Pressings and all other companies named are entirely fictitious organizationsInvestigation into the Quality IssuesThe Managing Director of WM Pressings has asked you to investigate the issue and to identify the reasons for the issues being experienced.The first task you have undertaken is to collate the table below showing the name of the manufacturer for each of the ten parts above that were shown in the previous table on quality issues.Part Number Description CustomerComponent Weight (g)AD12766 Pressing – Inner Ardale Ltd 100SD34276 Pressing PD Cars120BG65609 Pressing PD Cars110DF23437 Pressing – Inner Ardale Cars150DD23349 Pressing – Inner FHS Automotive 110AY54232 Pressing – Door Inner PD Cars 150DF78903 Pressing Ardale Cars100PY65459 Pressing Outer FHS Automotive120HG40092 Pressing – Cowl PD Cars180DJ67642 Pressing – Inner PD Cars100AA23998 Pressing PD Cars120Next, you have asked the warranty department for an update about any claims made once the customer vehicles were actually in service, which is summarised below.Part Number Description Customer Warranty Claims Dec 2015AD22132 Pressing Scheller AG18SD34276 Pressing PD Cars 14BG65609 Pressing PD Cars11AG43234 Pressing Scheller AG 7GF48871 Pressing Scheller AG5AY54232 Pressing – Door Inner PD Cars5TR34376 Pressing – Inner Panel Scheller AG4SE24890 Pressing Scheller AG 4HG40092 Pressing – Cowl PD Cars3DJ67642 Pressing – Inner PD Cars2AA23998Pressing PD Cars 2You have then spoken to the factory manager and asked an update about any parts that were rejected before they left the WM Pressings factory, which is summarised belowPart Number DescriptionPress ID NumberDie ID Number CustomerInternal Rejects Dec 2015SF134567 Pressing Outer PanelP234PD Cars600SD34276 Pressing P2 35 PD Cars 500BG65609 PressingP246 PD Cars500DS23009 Pressing –P1190 Scheller AG400SL87225 Pressing – InnerP329 PD Cars320AY54232 Pressing – Door InnerP331 PD Cars306DF78903 PressingP887 Ardale Cars300DF78904 PressingP888 Ardale Cars220HG40092 Pressing – CowlP239 PD Cars200DJ67642 Pressing – InnerP238 PD Cars180SD34987 Pressing P243PD Cars 180Interviews with Key ManagersYou decide to go to see the quality manager to find out what has been happening, the key parts of the conversation are recorded below.“What is your opinion about the issues causing customer returns?”“I realise that performance is not optimal but we are operating at a comparable level to other similar suppliers in the automotive industry”.“What are your thoughts about the warranty data?”“I do not look at the warranty data, this is not part of my remit – my job is to focus on customer returns.”“What about the issues that happen in-house, scrap that is found before it leaves the factory?”“This is the responsibility of the production manager – I do not have any influence over the production processes and maintenance programmes that he runs and which influence the quality during production”.You thank the quality manager for her time and then go to visit the maintenance supervisor. “Are you aware of the main issues that are causing internal rejects?”“No, the production manager does not tell me about this type of stuff.” “Do you have any particular issues with any of the presses or dies?”“The dies are all in good condition, however presses P2 and P3 are very old and we have to deal with many breakdowns on them.”“Do you know if these breakdowns on P2 and P3 are linked to any quality issues?”“Not as far as I am aware, we fix the presses so that they are working again, but we do not know what happens afterwards.”“Do you have any records on breakdowns for December 2015?” “No, we don’t keep a log of breakdowns.”Finally you decide to speak to one of your friends who works on the shop floor, operating one of the presses. “Are you aware of the quality issues that we have been experiencing?”“No, we don’t get told about that sort of stuff.”?“Do you experience any issues during production that may be linked to quality?”“Yes, we can see when the presses are producing parts of uncertain quantity, however when we inform management they do not take any action until the problems become very bad or the presses actually stop working altogether.”You are now satisfied that you have enough data and information about the quality problem. You now need to figure out the best way to analyse this data and information and then put it in a suitable format to be presented to the Managing Director.Criteria for AssessmentThis table details the weightings of the five criteria by which your work will be assessed.CriteriaProportion of overall module mark1. Content and Learning Outcomes 75%2. Evidence of reading, use of resources and research15%3. Accurate citations and referencing 5%4. Presentation, grammar and spelling5%Total 100%Note:1. This assignment is neither a report or essay format. The assignment should answer each of the questions. Have an introduction to start with. Then answer each of the question. While discussing each question you can be descriptive and use graphs and tables.2. Word count. For Q4, where you submit JPEGs, you may either consider it to be zero words or as being equivalent to 500 words. So a submission with 2200 words plus the JPEGs is OK, equally so is one with 1500 words plus the JPEGs. Hope this makes sense! References etc do not count towards word count.Assessment InformationThe LOs for this module are as follows:1. Identify and select sources of data and information2. Analyse and present information to support decision making3. Communicate results of information analysis and decision4. Comprehend the range of tools and techniques available as support for managerial decision makingThis assignment should be completed with reference to the WM Pressings Case Study and the OIL Project, as and where directed to do so.This assignment requires you to write a 2,000-word assignment submission answering the following questions:1. Using relevant examples from the WM Pressings Case Study & other sources, explain the difference between data and information. (20 marks) ?2. Identify the sources of information for the quality issue at WM Pressings. Critically evaluate these sources and then select the sources that you feel will be most useful for conducting further analysis. (20 marks) ?3. Analyse the information that you have gathered on the quality issue at WM Pressings and summarise your key findings. (20 marks) ?4. Create a PowerPoint presentation that you will use to communicate the results of your analysis on the quality issue to the Managing Director of WM Pressings. Your presentation should be 4 – 6 slides long and should be included in your word document as a series of JPEGs (2 JPEGs per page). Do not submit the PowerPoint file (30 marks) ?5. Using relevant examples, explain how the role of information and communication has been important in the OIL Project. (10 marks) ?WM Pressings Case StudyWM Pressings1 is a manufacturing company based in Coventry in England. The company makes small pressed steel and aluminium parts for customers in the automotive industry.WM pressings has five main customers as detailed in the table below.Customer Location No of Parts Total Annual Volume of PressingsScheller AG Munich, Germany 46480,000FHS Automotive Coventry, England 32340,000PD Cars Birmingham, England 28 300,000Ardale Ltd London, England 18175,000Magmoke Lyon, France 32 120,000The company has 10 presses and 204 dies that it runs in order to make these components. Each press can be used to manufacture a number of different components, by changing the die. Each die is unique to a particular component. The presses and dies are known within the company simply as P1 to P10 and D1 to D204.The company has been supplying pressed parts to automotive customers for over 40 years and has always prided itself on its reputation for high quality. However, in the past 2 years the company has seen its quality performance deteriorate sharply.The top ten quality issues for December 2015 are detailed in the table below (this table shows parts that have been returned to WM Pressings by their customers due to defective quality).Part Number Description Qty Manufactured Dec 2015Qty Customer ReturnsAD12766 Pressing – Inner 1242400SD34276 Pressing806 220BG65609 Pressing 356180DF23437 Pressing – Inner1452 155DD23349 Pressing – Inner 3290150AY54232 Pressing – Door Inner 435140DF78903 Pressing 546 128PY65459 Pressing Outer 3452124HG40092 Pressing – Cowl 980106DJ67642 Pressing – Inner765 104AA23998Pressing6231021 WM Pressings and all other companies named are entirely fictitious organizationsInvestigation into the Quality IssuesThe Managing Director of WM Pressings has asked you to investigate the issue and to identify the reasons for the issues being experienced.The first task you have undertaken is to collate the table below showing the name of the manufacturer for each of the ten parts above that were shown in the previous table on quality issues.Part Number Description CustomerComponent Weight (g)AD12766 Pressing – Inner Ardale Ltd 100SD34276 Pressing PD Cars120BG65609 Pressing PD Cars110DF23437 Pressing – Inner Ardale Cars150DD23349 Pressing – Inner FHS Automotive 110AY54232 Pressing – Door Inner PD Cars 150DF78903 Pressing Ardale Cars100PY65459 Pressing Outer FHS Automotive120HG40092 Pressing – Cowl PD Cars180DJ67642 Pressing – Inner PD Cars100AA23998 Pressing PD Cars120Next, you have asked the warranty department for an update about any claims made once the customer vehicles were actually in service, which is summarised below.Part Number Description Customer Warranty Claims Dec 2015AD22132 Pressing Scheller AG18SD34276 Pressing PD Cars 14BG65609 Pressing PD Cars11AG43234 Pressing Scheller AG 7GF48871 Pressing Scheller AG5AY54232 Pressing – Door Inner PD Cars5TR34376 Pressing – Inner Panel Scheller AG4SE24890 Pressing Scheller AG 4HG40092 Pressing – Cowl PD Cars3DJ67642 Pressing – Inner PD Cars2AA23998Pressing PD Cars 2You have then spoken to the factory manager and asked an update about any parts that were rejected before they left the WM Pressings factory, which is summarised belowPart Number DescriptionPress ID NumberDie ID Number CustomerInternal Rejects Dec 2015SF134567 Pressing Outer PanelP234PD Cars600SD34276 Pressing P2 35 PD Cars 500BG65609 PressingP246 PD Cars500DS23009 Pressing –P1190 Scheller AG400SL87225 Pressing – InnerP329 PD Cars320AY54232 Pressing – Door InnerP331 PD Cars306DF78903 PressingP887 Ardale Cars300DF78904 PressingP888 Ardale Cars220HG40092 Pressing – CowlP239 PD Cars200DJ67642 Pressing – InnerP238 PD Cars180SD34987 Pressing P243PD Cars 180Interviews with Key ManagersYou decide to go to see the quality manager to find out what has been happening, the key parts of the conversation are recorded below.“What is your opinion about the issues causing customer returns?”“I realise that performance is not optimal but we are operating at a comparable level to other similar suppliers in the automotive industry”.“What are your thoughts about the warranty data?”“I do not look at the warranty data, this is not part of my remit – my job is to focus on customer returns.”“What about the issues that happen in-house, scrap that is found before it leaves the factory?”“This is the responsibility of the production manager – I do not have any influence over the production processes and maintenance programmes that he runs and which influence the quality during production”.You thank the quality manager for her time and then go to visit the maintenance supervisor. “Are you aware of the main issues that are causing internal rejects?”“No, the production manager does not tell me about this type of stuff.” “Do you have any particular issues with any of the presses or dies?”“The dies are all in good condition, however presses P2 and P3 are very old and we have to deal with many breakdowns on them.”“Do you know if these breakdowns on P2 and P3 are linked to any quality issues?”“Not as far as I am aware, we fix the presses so that they are working again, but we do not know what happens afterwards.”“Do you have any records on breakdowns for December 2015?” “No, we don’t keep a log of breakdowns.”Finally you decide to speak to one of your friends who works on the shop floor, operating one of the presses. “Are you aware of the quality issues that we have been experiencing?”“No, we don’t get told about that sort of stuff.”?“Do you experience any issues during production that may be linked to quality?”“Yes, we can see when the presses are producing parts of uncertain quantity, however when we inform management they do not take any action until the problems become very bad or the presses actually stop working altogether.”You are now satisfied that you have enough data and information about the quality problem. You now need to figure out the best way to analyse this data and information and then put it in a suitable format to be presented to the Managing Director.Criteria for AssessmentThis table details the weightings of the five criteria by which your work will be assessed.CriteriaProportion of overall module mark1. Content and Learning Outcomes 75%2. Evidence of reading, use of resources and research15%3. Accurate citations and referencing 5%4. Presentation, grammar and spelling5%Total 100%Note:1. This assignment is neither a report or essay format. The assignment should answer each of the questions. Have an introduction to start with. Then answer each of the question. While discussing each question you can be descriptive and use graphs and tables.2. Word count. For Q4, where you submit JPEGs, you may either consider it to be zero words or as being equivalent to 500 words. So a submission with 2200 words plus the JPEGs is OK, equally so is one with 1500 words plus the JPEGs. Hope this makes sense! References etc do not count towards word count.


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